Customer Care Representative I, II

About the role

This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.

Responsibilities

- Analyzes problems and provides information/solutions. - Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. - Thoroughly documents inquiry outcomes for accurate tracking and analysis. - Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. - Researches and analyzes data to address operational challenges and customer service issues. - Provides external and internal customers with requested information. - Receives and places follow-up telephone calls / e-mails to answer customer questions. - Outbound calls are conducted in the ZipDrug business area. - Inquiries may also be on a walk-in basis. - May require deviation from standard practices and procedures with the assistance of a computerized system. - Seeks, understands and responds to the needs and expectations of internal and external customers.

Requirements

- CCR I: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. - CCR II: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences

- The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred. - A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred. - A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred. - A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred. - Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred. - Flexible and quick learner, willing to adapt to changing customer and business needs preferred.

Benefits

- A career path with opportunity for growth. - Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. - Affordable Health Insurance, Dental, Vision and Basic Life. - 401K match, Paid Time Off, Holiday Pay. - Annual incentive bonus and annual increases plan based on performance.

Qualifications

- Minimum Requirements: CCR I and CCR II qualifications as described above. - Preferred Skills, Capabilities, and Experiences: As outlined in the section above.

What Elevance Health Offers

- A career path with opportunity for growth. - Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. - Affordable Health Insurance, Dental, Vision and Basic Life. - 401K match, Paid Time Off, Holiday Pay. - Annual incentive bonus and annual increases plan based on performance.

Elevance Health

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success – for our consumers, our associates, our communities and our business.

Workplace Accommodations

Elevance Health is committed to providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation due to a disability during the application or interview process, please contact elevancehealthjobssupport@elevancehealth.com.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.