Customer Care Representative II

Responsibilities

• Answer / screen / telephone calls to the appropriate person, resolve calls (orders, quotes, etc).
• Use hand tools and assist or complete modifications to products, such as glazing, section width changes, insulating, etc.
• Fork truck operation.
• Respond to customer requests for information concerning order tracking, order expediting, and product availability.
• Process order entry at both sales and invoicing levels, and request products from supply plants.
• Notify customers of potential backorders, credit issues, order availability, and other order-related information.
• Act as a liaison between sales center and plant departments, gather necessary information, and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Assist in unloading and loading vendor and customer vehicles.
• Maintain monitoring of daily customer LTL shipments, including UPS.
• Assist the General Manager and Assistant General Manager with inventory controls, including cycle counts, daily inventory reviews, scrap processing, and loss prevention.
• Perform other duties as assigned.

Qualifications

• 1-3 years of customer service experience, preferably in the door industry.
• Attention to detail and strong problem-solving skills.
• Excellent telephone, written, and verbal communication abilities, suitable for interfacing with all levels of staff and customers.
• Working knowledge of PCs and related software, including MS Word, Excel, Access, Lotus Notes, etc.
• Basic math skills required.
• Willingness to learn about the company's products and processes.