Customer Care Representative I

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence.
• Demonstrates caring and empathy when delivering sensitive health information.
• Effectively responds to all customer inquiries received by various digital methods including telephone, fax, email, chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Requirements

• Required Work Experience: 1-year related customer service excellence experience.
• PREFERRED Work Experience: Health care and laboratory related experience. Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical And Mental Requirements

• Consistent exceptional customer service, accuracy and quality focus required.

Skills

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

About The Role

Start date: August 3rd
Training Location: Must be able to attend training ONSITE at 4225 E Fowler Ave Tampa, FL
Training Schedule: Monday to Friday, 8:00AM to 5:00PM Eastern, 4 weeks (Tentative)
Work Schedule: Remote, Tuesday to Saturday OR Sunday to Thursday, 8-hour shift, between the hours of 9:00 AM to 8:30 PM Eastern (Tentative)

Pay

Pay Range: $17.20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.
Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!