Customer Care Representative I

Start date: September 14th. Training is onsite for 5 weeks in Lenexa, KS (Monday–Friday, 7:00 AM–4:00 PM Central).

Schedule

Remote, Monday–Friday, 9:30 AM–6:00 PM Central.

Pay

$17.25+ per hour. Offers consider skills, training, experience, education, certifications, and market factors. Eligible for annual performance bonus.

Benefits

• Day 1 medical, supplemental health, dental & vision for full-time employees (30+ hours)
• Best-in-class well-being programs
• Annual, no-cost health assessment program (Blueprint for Wellness®)
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

• Support assigned client group(s) performing routine-complexity health-related customer-excellence activities
• Handle routine outbound and inbound full-service calls in a timely manner following set scripts and procedures
• Maintain complete customer/patient confidentiality for all health, personal, and other customer information
• Provide professional, respectful customer service with caring and empathy when delivering sensitive health information
• Respond to all customer inquiries received via telephone, fax, email, and chat regarding reporting of patient results, test inquiries, service concerns, and other duties needed to provide superior service
• Support all client group(s) based on business needs

Requirements

• 1 year of related customer-service experience
• Good performance, productivity, attendance, conduct, and teamwork
• Alignment with Quest culture values: Customer First, Care, Collaboration, Continuous Improvement, Curiosity

Qualifications

• Preferred: health-care and laboratory experience
• Preferred: experience delivering customer service excellence and meeting productivity/accuracy/quality standards

Skills

• Preferred: proficiency with digital tools (Outlook, Excel), phone systems, chat, automation, and AI
• Ability to embrace and thrive in an environment of continuous improvement and innovation