Customer Care Representative Bilingual Preferred

About the Role

PLS — People, Location, Service — is a leading retail provider of financial services with over 200 service centers in 12 states. As a Customer Care Representative, you will serve as a trusted source for all customer service interactions, enhancing the customer experience by providing high-quality service in a dynamic, fast-paced environment. This position is located at 814 Commerce Dr., Oak Brook, IL 60523.

Candidates must be able to work a 9-hour shift, including a one-hour lunch break. Weekends and holidays are required. Competitive compensation and strong internal growth opportunities are available.

Responsibilities

• Address escalated customer inquiries in a timely manner.
• Determine the cause of customer concerns; explain the best solution and expedite corrections or adjustments; follow up to ensure resolution.
• Maintain accurate and updated records of customer interactions and transactions, including details of inquiries and actions taken.
• Educate customers by answering product and service questions and suggesting information about other products and services.
• Handle all interactions in accordance with PLS policies, procedures, federal guidelines, and applicable laws.
• Maintain a comprehensive knowledge of PLS products and services.
• Maintain a polite and professional telephone manner.
• Meet Quality Assurance requirements and other key performance metrics.
• Perform other duties as assigned by management.

Requirements

• Minimum of one or more years of customer service experience; previous Contact Center experience is a plus.
• High school diploma or equivalent.
• Ability to communicate clearly and effectively in Spanish is a plus.
• Customer service-oriented with the ability to handle difficult situations.
• Excellent customer service and organizational skills.
• Experience working in a fast-paced environment with demonstrated ability to manage multiple competing tasks accurately and in a timely manner.
• Strong analytical skills to prioritize and resolve customer inquiries.
• Computer literacy in Microsoft Windows operating system and Microsoft Office.
• Ability to work flexible hours, including evenings and holidays as required.
• Ability to complete efficient data entry.
• Ability to establish and maintain effective working relationships with peers, customers, and management.
• Ability to readily accept and adapt to changes in work environment, priorities, and regulations.
• Ability to work both independently and as a team member.
• Excellent written and oral communication skills.

Physical Requirements

• Must be able to sit and/or stand for long periods of time.
• Ability to lift 15 lbs.

Benefits

• Medical, dental, and vision benefits for eligible employees.
• 401k retirement plan.
• Paid vacation.
• Opportunities for advancement.
• Ongoing training available.

Pay

$18.50 USD per hour.

Schedule

9-hour shifts with a one-hour lunch break. Weekends and holidays required.