Customer Care Representative

About the role

As a Customer Care Representative on the Employee Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you'll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 5 weeks of paid training, as well as ongoing coaching and development to ensure your success.

Work arrangement & schedule

• Start date: Monday, October 19, 2026
• Work arrangement: 100% Remote. We strongly prefer candidates to reside in a commutable distance to our Lake Mary FL, Sunrise FL, Charlotte NC, Scottsdale AZ, Hartford CT, Alpharetta GA, Clinton NY or San Antonio TX offices to broaden career growth, collaboration, and cross-functional interaction.
• Training schedule: Monday - Friday, 11:30 AM - 8:00 PM EST for the first 5 weeks. Time off during training is not accommodated.
• Post-training schedule: Monday - Friday, 11:30 AM - 8:00 PM EST, year-round.
• May have a need to work holidays based on business need.
• As a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course.

Responsibilities

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Promote digital self service capabilities.
• Utilize multiple computer applications to accurately document claim information.
• Have a dedicated workspace free from distractions during work and training hours.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Qualifications

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Problem solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• Adaptability.
• High School Diploma or equivalent experience required.
• Spanish bilingual a plus.

Internet requirements

• High speed broadband internet service is required (DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite are not recommended or supported).
• Internet provider supplied modem/router/gateway must be hardwired to the Hartford issued computer with an ethernet cable.
• Minimum upload/download speeds of 10Mbps/300 Mbps required.

Pay

Base pay is $25 per hour with opportunity for growth.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance effective day 1.
• 25 days paid time off in your first full year of service and Paid Holidays.
• Tuition reimbursement.
• Student Loan Paydown Program.
• 401K.