Customer Care Representative

Job Summary

Tervis first introduced America to our iconic insulated drinkware in 1946. Since then, we’ve continued to delight our customers with thousands of creative designs and customizable options, hundreds of licenses, innovative new products, and a total commitment to sustainability and responsibility. We make drinkware with personality for use at home and on the go, on our website 24/7, and through partnerships with premium retailers nationwide.

Essential Functions

• Promptly respond to a high volume of incoming customer requests via phone and email
• Take the initiative to follow up on ongoing issues until a resolution is reached
• Maintain a positive and energetic attitude toward customers and teammates
• Independently resolve technical and customer support issues; reach out to your team and your leaders if additional support is needed
• Provide accurate responses to customer inquiries regarding product availability, features, customization, order turnaround times, and special offers
• Learn to use multiple systems to organize, enter orders, resolve issues, and track other customer issues
• Ensure all internal and external written communications are grammatically correct and meet Tervis brand standards and guidelines
• Recommend process improvements and work with management to implement approved new processes
• Work with team members to ensure work is evenly distributed for optimal results
• Absorb other duties as assigned

Working Conditions

• Works in an open environment
• Shifts are 8 hours Monday through Friday onsite at 4514 19th St Ct E, Bradenton, FL 34203

Job Benefits

• Health insurance plans through FL Blue, including a Health Savings Account (HSA) w/Employer Contribution
• Telemedicine – both Health and Counseling – 24/7/365 access
• 401(k) through Empower
• Paid Time Off
• Holiday Pay
• Paid Parental Leave
• Tuition Reimbursement
• Wellness Reimbursement
• Employee Discount on Tervis Products