Customer Care Representative

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

About the role

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures.

Responsibilities

• Handles customer correspondence for service, scheduling, and billing inquiries
• Offers creative Home Inspection leads to qualifying customers
• Cultivates and maintains on-going customer relationships
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

Requirements

• High School Diploma or GED
• 1-2 years of customer service experience preferred
• Ability to use a personal computer
• Basic knowledge of Microsoft Word, Excel, and Windows
• Ability to type 25 wpm preferred

Pay

Base Pay Range Hourly: $18.00 - $31.00. While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Benefits

All Full-Time Colleagues qualify for the following benefits starting on day 1, and Part-Time Colleagues qualify for most benefits after meeting certain criteria.

• Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
  • 401(k) retirement plan with company-matching contributions
• Work-Life Balance
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility