Customer Care Representative

About the role

Come see who we are at: https://www.assaabloy.com/group/en/about-us

Responsibilities

• Process orders and handle customer inquiries by providing general and technical information.
• Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
• Help to assess and research customer issues and resolve them in a timely manner.
• Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
• Cook up with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders. Communicate with customers on discrepancies and/or delivery conflicts.
• Provide support for account management and help maintain strong customer relationships.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Regular and reliable attendance.
• Other projects and assignments, as needed.
• Participate in a safe and harmonious working environment.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.

Requirements

• A high school degree or GED equivalent required.
• Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
• Previous experience within customer service within a manufacturing / production environment would be a plus.
• Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
• Demonstrated track record of being a self-starter or being resourceful.
• Excellent communication and time management skills.
• Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word.
• Knowledge or exposure to ERP systems and shipping software a plus.

Qualifications

• Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus.

Skills

• Highly developed interpersonal and communication skills.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

Pay

Competitive Salary

Schedule

Full-time

Benefits

• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

Company Information

We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

About the Company

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran