Customer Care Representative, Amazon Health Services

This position is fully remote and requires working from home virtually on a variable reduced-hour schedule that may start and end outside of normal business hours. The role is 40 hours per week, but hours may vary due to business requirements.

Responsibilities

• Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced environment
• Answer customer inquiries regarding their insurance, copays, and shipping needs
• Provide technical support when customers navigate pharmacy.amazon.com
• Serve customers in a timely manner to maximize our relationship with them
• Understand each interaction is an opportunity to build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy

Requirements

• High school or equivalent diploma
• 6+ months of professional experience working with computer and web-based tools
• Experience multitasking with phone and computer skills
• Submit and pass a pre-employment drug test

Preferred Qualifications

• 1+ years of relevant phone or email customer service experience
• Excellent communication skills (spoken and written)
• Experience working in a customer service or call center
• Experience working in a healthcare environment
• Experience working under pressure in a fast-paced environment while consistently meeting standards for productivity and quality
• Demonstrated ability to work as a team member

Pay

Starting pay for this position is $17.00 - $19.00 USD hourly, including base pay rate plus the highest available shift differential depending on the shift selected. Additional earnings may include overtime pay and performance bonuses.

Benefits

• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Learn more about our benefits at Amazon Benefits.