Customer Care Representative $17 hourly

About the role

As a Customer Service Representative at Raymour and Flanigan, you will play a crucial role in enhancing the customer shopping experience. Your responsibilities include assisting customers with scheduling deliveries, managing payments, and addressing their questions and concerns.

Responsibilities

• Assist customers with scheduling deliveries and managing payments
• Bridge the gap between the dream and the reality of customers' purchases
• Work independently and on a small team to improve the customer shopping experience
• Resolve escalated customer issues proactively
• Support sales and operations team members by advocating for every customer's concerns and requests
• Work flexible hours including days, nights, weekends, holidays, and events

Requirements

• Consistently provide genuine, friendly, personable, and professional service
• Effective communication, interpersonal, and organizational skills both in person and on the phone
• Demonstrate excellent listening skills and the ability to multitask in a fast-paced service environment
• Flexible to work a retail schedule that includes days, nights, weekends, holidays, and events

Qualifications

• Proactive problem-solving skills
• Strong communication and interpersonal skills
• Excellent customer service skills
• Ability to handle multiple tasks simultaneously
• Active listening and empathy
• Good conflict resolution skills

Skills

• Product knowledge
• Order processing
• Service inquiries
• Ticketing system usage
• Customer complaints handling
• Escalation management
• Chat and email support
• CRM (Customer Relationship Management) proficiency

Benefits

• Competitive and comprehensive compensation packages
• Health benefits
• 401(k) with company match plus profit sharing
• Cross training opportunities
• Annual breakfast prepared by owners

Pay

Details on pay are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.