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Jobs · Customer Service · Florida

Customer Care Rep - Pay $15-16/hr. Dep on Exp

Rooms To Go · Seffner, FL · 3 wk ago
On-siteCustomer Service$15–$16/hrFull-time

About the role

Join the ROOMS TO GO CUSTOMER SERVICE TEAM!!!!! Work in our brand new call center facility in Seffner, Florida. Associates in our Customer Care department: make and receive phone calls from customers, responsible for resolving customer issues, arranging merchandise exchanges, making customer accommodations, advising customers with solutions for their needs, scheduling service visits to customers' homes, and coordinating all other services for Rooms To Go customers.

Responsibilities

  • Make and receive phone calls from customers
  • Resolve customer issues
  • Arrange merchandise exchanges
  • Making customer accommodations
  • Advising customers with solutions for their needs
  • Schedule service visits to customers' homes
  • Congnider all other services for Rooms To Go customers

Requirements

  • Three to six months of relevant experience preferred
  • Courteous and Patient with strong customer service orientation
  • Strong computer navigation skills, general computer knowledge, and MS Office understanding
  • Effective communication, both written and verbally
  • Regular, reliable attendance and punctuality to serve our customers
  • Open to applicants with or without a high school diploma/GEDA
  • Good fit for applicants with gaps in their resume or who have been out of the workforce for the past 6 months or more

Qualifications

  • High school diploma/GEDA preferred

Skills

  • Customer service orientation
  • Computer navigation skills
  • Effective communication skills

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Company paid life and disability insurance
  • Paid time off
  • Employee Assistance Program
  • Wellness Programs

Pay

$15.00 - $16.00 / hour, depending on experience

Schedule

  • Monday - Friday with rotating Saturdays and a day off during the week
  • Tuesday - Saturday

Work From Home ("WFH") Program

  • Opportunity to apply to WFH following your first 75 Days of Employment onsite
  • Work performance standards include quality of service provided, production levels, and schedule adherence
  • Standards will increase as your time employed with RTG increases

Equal Opportunity Employer

We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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