Customer Care Representative - $17.00 - $20.00 per hour

About the Role

This temporary Client Care Representative role is focused on providing professional customer support during a 5-month contract assignment. The position involves communicating directly with clients, resolving inquiries and concerns, processing applications, maintaining accurate records, and supporting customer communications in a fast-paced remote environment.

What You’ll Do

• Resolve customer issues and concerns through phone, web, and email correspondence.
• Process applications, application audits, and related work in a timely and accurate manner.
• Provide guidance on certification pathways and eligibility requirements.
• Maintain an accurate customer database.
• Work with internal departments to develop and support customer communications.
• Stay informed about company policies and program updates.
• Improve and document processes and procedures as needed.
• Maintain professionalism and strong phone etiquette at all times.

Qualifications

• At least 1 year of experience in a similar customer care or customer support role.
• Strong interpersonal skills with the ability to communicate effectively, efficiently, and professionally with people at all levels of the organization and with external contacts.
• Ability to write clear, concise, logical, and grammatically correct letters and reports.
• Strong communication, organizational, and collaboration skills.
• Strong attention to detail.
• Strong customer service skills.
• Able to work well in a team environment.
• Able to maintain a positive attitude under stressful conditions.
• Able to work independently and solve basic problems.