Customer Care Quality Assurance Analyst

About Working At Commerce

Built on a foundation of helping people and businesses thrive, our commitment extends beyond our customers. We invest in our people, fostering a culture where everyone can grow, connect, and thrive. Join us and discover how your efforts contribute to our mission.

Essential Functions

• Respond to general information inquiries from different mailboxes and/or servicing needs on deposit products and consumer loans within the service level agreement timeframe
• Process basic paperwork, computer entries, and follow-up with customers to ensure issue resolution
• Remain current with product knowledge and administrative requirements through trainings
• Identify and escalate requests as appropriate
• Serve as a subject matter expert for at least one skill and assist with help desk calls as needed
• Perform other duties as assigned

Knowledge, Skills & Abilities

• Basic knowledge of compliance and security procedures
• Strong knowledge of internal help desk, or ability to learn
• Ability to maintain a high level of customer satisfaction
• Ability to work in a high-paced environment and maintain stable performance
• Strong data entry skills
• Maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Able to remain adaptable and resilient to all situations with an optimistic outlook and align with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel, and Outlook

Education & Experience

• Associate’s degree in Business Administration or equivalent combination of education and experience required
• 1+ year related customer service experience preferred
• Retail banking call center experience preferred

Compensation

The hourly compensation range for this role is $19.00 - $21.90, based on relevant experience, skills, and competencies. For individuals applying, assigned, or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. The candidate selected for this position may be eligible for the following employment benefits: employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location

1045 Executive Pkwy, St. Louis, Missouri 63141

Time Type

Full time