Customer Care Analyst

Job Description

This role supports the Foodservice market within RPSNA by ensuring accurate, compliant, and timely item and customer data across multiple systems. The position plays a critical role in maintaining ISCC item integrity, pricing adherence, and reporting, while also supporting sustainability initiatives and customer-facing data platforms.

Responsibilities

• Drive and monitor proper date management, item management, on ISCC items in the Cust Main Screen
• Monitor item pricing structure to adhere to ISCC pricing guidelines
• Monthly reporting on ISCC (or as required basis)
• Yearly reporting on totals items sold including ISCC items
• Monitor and resolve ISCC exclusion reports
• Provide foundational data for Sustainability Team
• ITrade – When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.
• Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third-party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.
• Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.
• Perform other tasks as assigned

Qualifications

• 2+ years of experience in Customer Service or Data Analytics
• Proficient in Microsoft Excel and related Office applications
• Effectively communicate with customers, both external and internal
• JD Edwards experience required, item set up/customer cross reference/Bill of Material - preferred
• Strong verbal and written communication skills
• Organized, detailed and strong multi-tasking skills