Customer Care Professional-Annuities, Licensed, Remote

About the role

This role isn't on the other end of a complaint line, and escalated callers are rare. Instead, you're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first "Hello!" to problem resolution.

Responsibilities

• Build rapport with callers of diverse backgrounds to accurately assess the situation and present potentially complex solutions.
• Navigate multiple systems while engaging callers with clear, concise, and positive language to gather relevant information.
• Help individuals driven by a higher purpose achieve their financial goals.
• Work in an environment with dedicated support, structured training, and regular meetings with your manager.
• Become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent.
• Advance your career through monthly coaching sessions, structured career advancement programs, and stretch opportunities.

Qualifications & Skills

• A high school diploma or equivalent experience, post-secondary education preferred.
• Annuity experience preferred.
• FINRA Series 6 required.
• Experience navigating complex customer interactions from support through to resolution.
• Ability to welcome change and contribute to continuous improvement in a fast-paced work environment.
• Bilingual in English and Spanish a plus!
• The ability to work: Training (beginning September 21, 2026): 8:00 a.m. – 4:30 p.m. Central, Monday through Friday for training duration
• Full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday
• Private, secure, distraction-free work area with reliable power and hard-wired internet connection via ethernet to router/modem. Internet speed minimum requirements: 30 mbps download/10 mbps upload

Benefits

• Comprehensive medical, vision, and dental coverage (we care about your health)
• 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
• Up to 4 weeks of Paid Time Off + 12 paid holidays (take care of yourself so you can take care of our clients)
• Up to 20 hours of Volunteer Time Off (help the people we serve and the communities we foster)
• Corporate gift matching 1:1 (where you donate, we’ll donate)
• No nights or weekends!
• More!

Pay

The role starts at a competitive hourly wage of $25.00. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Schedule

Training (beginning September 21, 2026): 8:00 a.m. – 4:30 p.m. Central, Monday through Friday for training duration
After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday

Application Process

The application process for this role consists of two parts – the application and a job skills assessment. This assessment must be completed within 48 hours of receiving the initial invite for your application to be considered. Please note, the assessment cannot be reset if you miss the 48-hour window to complete. After submitting your application, you will receive a link by email inviting you to complete the self-paced skills assessment through our partner Modern Hire. The assessment invitation will be sent from "Thrivent Recruiting Team (noreply@mail.modernhire.com)." Both parts of the application process must be completed to be considered for this role. Although you may not need the entire time, please allow 45 minutes to complete the assessment. The assessment will guide you through a series of questions that will evaluate job-related skills and strengths. This assessment must be completed within 48 hours of receiving the first invitation. Applications with missing or uncompleted assessments will not be considered in the hiring process due to a high volume of applicants. If you do not receive the invitation email from "Thrivent Recruiting Team (noreply@mail.modernhire.com)," try refreshing your inbox as emails may take up to 15 minutes to send. Check your spam and junk folders for an email from "Thrivent Recruiting Team (noreply@mail.modernhire.com)." If the email was sent to spam, mark as “Not Spam” to ensure you receive all future emails related to your application. Confirm you applied with your correct email by logging into your candidate home here. You will need to reset your password or apply again with your right email if you didn’t the first time. If you applied for a similar role in the last few months and already completed an assessment, no further action is needed from you and you won't receive an email.

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. This role starts at a competitive hourly wage of $25.00. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Equal Employment Opportunity

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.