Customer Care Pharmacy Technician

About the role

Join the forefront of healthcare excellence, where you'll:

• Handle phone calls and make outgoing calls to assist patients and healthcare providers.
• Manage payments and maintain accurate financial records.
• Provide efficient solutions to inquiries about orders, including payment, shipping, and processing.
• Respond to text messages promptly for easy communication.
• Facilitate communication between pharmacists and technicians to ensure smooth patient care.

  Responsibilities

  Key Responsibilities:

  • Handle phone calls and make outgoing calls to assist patients and healthcare providers.
  • Manage payments and maintain accurate financial records.
  • Provide efficient solutions to inquiries about orders, including payment, shipping, and processing.
  • Respond to text messages promptly for easy communication.
  • Facilitate communication between pharmacists and technicians to ensure smooth patient care.

    Requirements

    • A GED or high school diploma.
    • An active Arizona State Technician License.
    • A current and valid PTCB (Pharmacy Technician Certification Board) certification is required.
    • A clean criminal record with no felonies.
    • Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space.
    • A strong attention to detail, especially around HIPAA and patient confidentiality standards.
    • Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
    • Excellent verbal and written communication skills.
    • The ability to multitask across phone, email, and chat channels.
    • A collaborative, team-first mindset that aligns with Strive's culture of "Striving With Heart."

      Qualifications

      Required Qualifications:

      • A GED or high school diploma.
      • An active Arizona State Technician License.
      • A current and valid PTCB (Pharmacy Technician Certification Board) certification is required.
      • A clean criminal record with no felonies.
      • Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space.
      • A strong attention to detail, especially around HIPAA and patient confidentiality standards.
      • Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
      • Excellent verbal and written communication skills.
      • The ability to multitask across phone, email, and chat channels.
      • A collaborative, team-first mindset that aligns with Strive's culture of "Striving With Heart."

        Skills

        Skills:

        • Basic math and general PC skills.
        • Microsoft Office proficiency.
        • Email proficiency.
        • Verbal and written communication skills.
        • Attention to detail, especially around HIPAA and patient confidentiality standards.
        • Ability to multitask across phone, email, and chat channels.
        • Criminal background check with no felonies.
        • PTCB certification.
        • Arizona State Technician License.

          Benefits

          Strive Pharmacy offers a comprehensive benefits package, including:

          • Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date.
          • Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider.
          • Paid time off.
          • Sick time.
          • FSA and HSA options.
          • Parental leave.
          • 401(k) with employer matching.
          • Life insurance.
          • Vision and dental insurance.
          • Veterinary insurance.

            Culture

            At Strive, we actively build a company culture that supports the personal and professional growth of every employee, inside and outside the workplace. We celebrate throughout the year with holiday potlucks and seasonal gatherings. We are committed to supporting the personal and professional growth of every employee, inside and outside the workplace.

            EEO Statement

            Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

            Disclaimer

            Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.