Customer Care Operations (THL)

Responsibilities

• Provide administrative support to Service Center Operations.
• Perform clerical functions including answering phones, making copies, data entry, and general correspondence.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.
• Warm transfer calls to other departments; identify and connect callers with appropriate company resources.
• Communicate with external and internal customers regarding routes, deliveries, and pick-ups.
• Interface with customers regarding routes, deliveries, and pick-ups.
• Auxiliary in scheduling driver appointments and assisting in driver route assignments.
• May dispatch drivers as needed.
• Auxiliary in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations.
• Assist will-call customers in picking up freight.
• May assist in loading or unloading freight.

Qualifications

• 1-3 years Clerical Experience, preferably in the transportation industry.
• Warehouse and WMS experience preferred.
• AS400 experience preferred.
• Dispatching experience preferred.
• Forklift certification a plus.
• Computer literacy required.