Customer Care Manager - State Farm Agent Team Member
Alpine, UT 84004
About the Role
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
Requirements
You May Be a Great Fit as a Customer Care Manager if:
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses.
About Our Agency
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
Our office is located in Bluffdale, UT. Our office is open Monday-Thursday 9:00 AM - 5:30 PM; Friday 9:00 AM - 5:00 PM; Saturday and evenings by appointment.
We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together and have fun while doing it! Our well-trained team uses state-of-the-art technology to achieve outstanding results. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.
- State Farm agent since 2013.
- Proud graduate of University of Phoenix.
- Currently have 6 team members at our agency.
- Agency awards include: Ambassador Travel, Legion of Honor, and New Agent Program Qualifier.
- Additional languages spoken: Spanish and French.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Paid time off
- Parental leave
- Signing bonus
- Training & development
- Wellness resources
- Company parties
- Opportunity for advancement
Pay
$47,500.00 - $70,000.00 per year