Customer Care Manager - Competitive Pay + Benefits! [Home Care]

Immediately hiring in Bloomingdale, Illinois.

About the role

This position involves managing customer care and scheduling within a healthcare office setting, ensuring compliance with HIPAA and healthcare regulations.

Responsibilities

• Effectively manage customer care procedures and serve as the point of contact for client/customer relations.
• Support and use technology tools to ensure proper business processes for scheduling and care coverage.
• Schedule staff to meet client care needs and minimize non-billed overtime.
• Ensure on-call phone and assigned staff are properly trained and available as needed.
• Assist with billing and coding management.
• Assist with the intake of new clients and inform potential clients about services and benefits of BrightStar.
• Assist in the development of organization goals and agency performance improvement activities.
• Administer agency policies and procedures.
• Assist the Director of Nursing with assessing staff competency to promote quality, continuity, and safety of client care.
• Supervise, educate, and coach field personnel as directed by the Director of Nursing.
• Provide information for statistics, reports, and records for evaluation and reporting of organization activities.
• Ensure proper maintenance of clinical records in compliance with local, state, and federal laws.
• Ensure compliance with all local, state, and federal laws.
• Answer office phones, including being placed in an "on-call" rotation after normal business hours.
• Other duties as assigned.

Requirements

• At least 2 years of experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting.
• Knowledge of HIPAA and healthcare office regulations.
• College degree (Bachelor’s Degree preferred).
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Excellent organization, time management, planning, and project management skills.
• Valid driver's license and vehicle with insurance.

Schedule

Monday - Friday, 40 hours per week, with on-call availability as needed.

Pay

$50,000 per year.

Benefits

• Competitive pay with weekly direct deposit.
• Paid Time Off (PTO).
• Roth IRA.
• Health insurance benefits.
• Generous paid time off awards.
• Employee of the Month recognition.
• Exclusive employee discounts and gift programs.
• $100 Employee Referral Bonus.
• PRN options available, including home health or facility shifts.
• Mobile time tracking and care notes via a mobile device.
• Paid orientation and training with RN oversight.
• Free continuing education.