Customer Care Manager
Job Description
The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat.
Qualifications
- Working Hours: Sunday-Thursday 2pm-11pm EST
- Bachelor's Degree Required
- Master's Degree preferred
- 3 to 5 years of related experience.
- Mid-level management experience.
- Experience working in an organization that has both academic and business a plus.
- Excellent customer service skills and knowledge.
- Excellent project management skills.
- Thrives in a working environment that is fast paced and constantly changing.
- Basic knowledge and understanding of database applications
- Intermediate knowledge of eLearning software platforms.
- Advance Microsoft Office Suite skills.
- Intermediate knowledge about web-based technologies and Macintosh as well as PC systems.
- Some travel required at least 5-10%.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $60,000 and $63,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
- Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit:
Pay & Benefits
The position qualifies for the below benefits.
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
Equal Opportunity
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation