Customer Care Manager
Job Description
The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat.
Qualifications
- Working Hours: Sunday-Thursday 2pm-11pm EST
- Bachelor's Degree Required
- Master's Degree preferred
- 3 to 5 years of related experience
- Mid-level management experience
- Experience working in an organization that has both academic and business a plus
- Excellent customer service skills and knowledge
- Excellent project management skills
- Thrives in a working environment that is fast paced and constantly changing
- Basic knowledge and understanding of database applications
- Intermediate knowledge of eLearning software platforms
- Advance Microsoft Office Suite skills
- Intermediate knowledge about web-based technologies and Macintosh as well as PC systems
- Some travel required at least 5-10%
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $60,000 and $63,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
Benefits
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: https://careers.covista.com/benefits
Equal Opportunity
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation