Customer Care Manager

Duties And Responsibilities

• Responsible to retain existing assigned accounts.
• Responsible to develop targeted new accounts.
• Develop and maintain positive and professional working relationships with departmental staff as well as with other departments; practice sound leadership methods as a way to build good moral and teamwork.
• Responsible for identifying and achieving Raymond West’s Customer Service goals with assigned accounts.
• Responsible for the marketing and development of Raymond West programs as directed by management.
• Responsible for interfacing with other departments to solve customer satisfaction issues.
• Responsible for interfacing with the Raymond Factory to solve customer satisfaction issues.
• Responsible to assist assigned Account Mangers with presentations and ongoing aftermarket support for assigned accounts.
• The ability to communicate and interface with employees, customers, factories, vendors, and other managers.
• Establish operational procedures for assigned accounts.
• Responsible to communicate any customer issues to the Account Manager and all other parties that need to be involved.
• Other duties as assigned by executive management.

Required Skills/Abilities

• Excellent written and verbal communication skills.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Able to communicate with all levels of employees, customers, and manufacturers both verbally and in writing.
• Present a mature, responsible appearance.
• Manage time effectively.
• Maintain a professional attitude in all matters.
• Able to communicate with all levels of employees, customers, and manufacturers both verbally and in writing.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Willing and able to work out of town as need dictates.
• Possess strong interpersonal skills.
• Possess strong analytical and reasoning abilities.
• Possess superior written and verbal communication and presentation skills.
• Willing and able to comply with employee handbook.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Must have a valid, unrestricted driver license with no more than the allowable number of points as determined by our insurance carrier.

Education/Experience

• Minimum Education and Experience: Determined by position.
• Determined by position.
• One to two years related experience and/or training; or equivalent combination of education and experience.

Travel Requirement

• 90%

Physical Requirements

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Position is non-Sedentary, and local travel is required.
• The employee is regularly exposed to moving mechanical parts.
• The employee is occasionally required to smell.
• The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range

• The salary range for this position is a $49,000 with an additional commission and bonus structure.

Benefits

• Medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!