Customer Care Manager
Duties And Responsibilities
- Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
- Completes work orders required to meet customer needs; provides problem solving on-site.
- Contacts and schedules appropriate subcontractors to perform work as required.
- Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
- Directs and supervises subcontractors to improve efficiency and workflow.
- Maintains service vehicle inventories including appropriate materials and equipment.
- Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
- Affords assistance in special projects as requested and performs additional duties as required.
Requirements
- High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.
Skills
- Proficient in using computers and various software applications
- Written & verbal communication
- Customer Service
Work Conditions
- Some exposure to undesirable environmental conditions with minimal health and safety risks.
- May at times require use of appropriate equipment and precautions.
- Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies.
Benefits
- Comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
Pay
Hourly Rate: $23.85 - $47.25 per hour, depending on experience and qualifications. This position is non-exempt and eligible for overtime pay for all hours worked in a workweek over 40. This position is eligible for a quarterly bonus at the discretion of management, based upon considerations that include the division's and candidate's overall performance.
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