Customer Care Manager

Duties And Responsibilities

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• Completes work orders required to meet customer needs; provides problem solving on-site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Affords assistance in special projects as requested and performs additional duties as required.

Requirements

• High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Skills

• Proficient in using computers and various software applications
• Written & verbal communication
• Customer Service

Work Conditions

• Some exposure to undesirable environmental conditions with minimal health and safety risks.
• May at times require use of appropriate equipment and precautions.
• Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies.

Benefits

• Medical
• Dental
• Vision
• Paid time off and paid holidays
• Paid parental leave
• Traditional and Roth 401(k) options
• Profit sharing plan
• Employee stock purchase plan
• Employee home purchase plan

About the role

M/I Homes is a national leader in the homebuilding industry, founded in 1976 by Irving and Melvin Schottenstein. The company has grown to encompass 17 markets across the United States, providing high-quality new homes to over 170,000 homeowners since its inception. As a part of this dynamic team, you will play a crucial role in ensuring customer satisfaction through your commitment to excellence and dedication to your craft.

Pay

TBD

Schedule

TBD

Qualifications

Minimum Education/Experience: High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Skills

Skills: Proficient in using computers and various software applications, Written & verbal communication, Customer Service

Benefits

Benefits: Medical, Dental, Vision, Paid time off and paid holidays, Paid parental leave, Traditional and Roth 401(k) options, Profit sharing plan, Employee stock purchase plan, Employee home purchase plan