Customer Care Manager
About the role
Founded in 2011, Cantey Foundation Specialists is much more than a residential foundation repair company. Our goal since day one has been to redefine the construction industry by providing life-changing experiences to each customer. Recently voted the #2 place to work in South Carolina, our culture is unmatched — we work the hardest and play the hardest, and you'll feel the energy before you even start. With over 250 team members at locations throughout South Carolina, as well as Charlotte, NC, Birmingham, AL and Augusta, GA, we have huge growth goals in place.
Our next Customer Care Manager will enjoy a fully staffed customer care, scheduling, and permitting department. You will be exposed to some of the best and most comprehensive training in the industry, have access to top-tier software to maximize every opportunity, and benefit from the best Marketing department in the industry supporting your goals. Highlights: extensive training, work/life balance, high performance, fun work culture.
Responsibilities
- Lead and manage the customer care, scheduling, and permitting departments
- Provide creative servant leadership to drive a wow experience for every customer
- Maximize opportunities using top-tier software and marketing support
- Develop and maintain high-performance standards across the team
- Support huge growth goals across multi-state operations
Requirements
- 5 or more years of call center management experience
- Valid Driver's License
Benefits
- Medical, Dental, Vision insurance
- Life and Disability insurance
- Aflac supplemental coverage
- Matching 401(k)
- Paid Time Off
- Quarterly Performance Bonus
Compensation
Annual salary: $85,000 – $105,000 (salary exempt)
Schedule
Monday – Friday
Location
Camden, SC