Customer Care Manager

About the role

BrightStar Care is looking for an experienced, mature individual who is self-motivated and able to work with a team and independently. This position requires the individual to learn and understand our company's digital software and other aspects of the daily operations. The primary role will be in the office with the ability to be in the field if needed. This position offers the ability for growth within the company and for the individuals to build the programs into a vital part of BrightStar Care.

Responsibilities

• Perform office duties with field support as needed
• Learn and master BrightStar's software system
• Recruit, interview, and hire for programs
• Schedule medical staff for Home Care visits
• Complete general clerical duties in a timely manner

Qualifications

• Valid Driver's license
• Current Auto Insurance
• High School diploma or equivalent (GED)
• At least 6 months in-home care experience
• Computer efficient with Microsoft Outlook, Excel, and Word
• Excellent communication skills
• Ability to problem solve
• Ability to work in a team setting and/or independently
• Good organizational skills
• Good speaking skills
• Good computer and smart-phone skills
• Basic Medical terminology helpful, but not required

Schedule

Weekly daytime hours 9-5pm.