Customer Care Intern - Summer 2027

We need to output HTML fragment with sections: About the role? The posting includes Position Summary, Education..., Essential Duties & Responsibilities, Core Competencies, Salary Information, Pay Grade, etc. Also shift schedule info. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: EEO, accommodation request, etc. Also remove duplicated lines. Must preserve all substantive info. We need to map content to sections. Let's extract: - Position Summary: "This is a temporary entry-level customer care position. Incumbent assumes primary accountability for customer relationships by assisting customers with after normal business hours with inquiries, requests, and outage calls." - Education, Training And Experience: details about enrollment, units, standing, major, maintain enrollment, internship in field of study, college credit may apply, excellent keyboarding skills (35 wpm), written and grammar skills test, professional manner. - Licenses and/or Certifications NA (skip as no content) - Essential Duties & Responsibilities: list of duties: Provide excellent customer service... includes account collections, requests, outage calls. Ensure integrity of information by referencing procedures. Effectively use NPPD systems such as SOS, CISCO phone system, SharePoint. Follow safety processes. Accountable for other duties as assigned. - Core Competencies: list: Customer Focus, Employees & Teamwork/Diversity & Inclusion, Integrity/Excellence, Public Service/Environmental Stewardship, Safety. - Salary Information: includes competitive starting salary, Annual Incentive Program (AIP), Pay Grade - 99 Hourly Typical Pay Grade Starting Salary Range: $20.00/hour, Interns eligible for $1,000 housing stipend. Travel Required: may fluctuate. - Shift schedule: shift assignment 8-4:30pm first week for training, then adjusted to 4:00pm-12:00am remainder. Work schedule Monday-Friday no weekends. We need sections: About the role (maybe Position Summary), Responsibilities (Essential Duties), Requirements (Education/Training/Experience + keyboarding etc), Qualifications (maybe same as Requirements? but we can combine). Skills (maybe keyboarding, systems, etc). Benefits (housing stipend, maybe AIP). Pay (salary range). Schedule (shift info). We must not create sections with filler like "not specified". We have concrete info for each. We need to decide which headings to use: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must avoid duplication. Let's map: - About the role: Position Summary. - Responsibilities: Essential Duties & Responsibilities (list). - Requirements: Education, Training And Experience (enrollment, units, standing, major, maintain enrollment, internship in field, college credit may apply). Also maybe licensing NA omitted. - Qualifications: Could be the keyboarding skills, written/grammar test, professional manner. Or we could combine with Requirements. But we need to avoid thin sections. Perhaps we can combine Requirements and Qualifications into one? But we need to follow instruction: Use headings only when posting has real specific content. We can have both if they have distinct content. Let's see: Requirements: education/experience. Qualifications: skills like keyboarding, test, professional manner. That seems distinct enough. - Skills: maybe systems knowledge (SOS, CISCO phone system, SharePoint) and safety processes. Could be separate. - Benefits: housing stipend $1,000, Annual Incentive Program (AIP) mention, maybe travel reimbursement? Travel required is not a benefit but a requirement. We'll include housing stipend and AIP. - Pay: salary range $20/hour, Pay Grade 99 Hourly. - Schedule: shift times and Monday-Friday no weekends. We must not include boilerplate like EEO, accommodation request, etc. We need to output only HTML fragment, no /. Use

for each section heading, then content: either

for prose or

• for lists. We need to preserve all substantive information. Let's extract exact phrasing where possible. Position Summary sentence: "This is a temporary entry-level customer care position. Incumbent assumes primary accountability for customer relationships by assisting customers with after normal business hours with inquiries, requests, and outage calls." We can keep as two sentences in a

  . Education, Training And Experience: "The student must be enrolled in an accredited two‑year or four‑year college/university carrying a minimum of 12 semester units or eight quarter units with freshman, sophomore, junior, or senior standing in a related major and must maintain enrollment throughout the internship. The internship/training must be in the student's field of study. College credit may apply to some internships." Keyboarding etc: "Excellent keyboarding skills (minimum of 35 words per minute), completion of written and grammar skills test, and the ability to present oneself in a professional manner is required." We can put that under Qualifications. Essential Duties & Responsibilities: list items: - Provide excellent customer service to internal and external customers by providing knowledge-based solutions to customer issues that are in the best interest of NPPD and our customers. This includes account collections, requests, and outage calls. - Ensure the integrity of information provided to customers by referencing specific procedures and reference documents. - Effectively use NPPD systems such as SOS, CISCO phone system, and SharePoint to successfully complete assigned tasks. - Follow NPPD safety processes and procedures. - Accountable for other duties as assigned. We'll make

  • for each. Core Competencies list: "Customer Focus", "Employees & Teamwork/Diversity & Inclusion", "Integrity/Excellence", "Public Service/Environmental Stewardship", "Safety". Could be under Skills or maybe a separate section? The instruction says use headings like Skills. We could put core competencies under Skills. Or we could have a Skills section that includes both technical skills (systems) and core competencies. But we already have Skills for systems. Maybe better to have Skills for core competencies and technical skills combined? But we need to avoid thin sections. Let's think: we have Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule, About the role. That's 8 sections. Could be okay. We need to allocate content: - About the role: Position Summary. - Responsibilities: Essential Duties & Responsibilities. - Requirements: Education, Training And Experience. - Qualifications: Keyboarding, written/grammar test, professional manner. - Skills: Core Competencies list + maybe system usage? But system usage is in Responsibilities. Could still include under Skills as "Knowledge of NPPD systems (SOS, CISCO phone system, SharePoint)" but that's already in Responsibilities. Might duplicate. Better to keep Skills as core competencies only. Or we could have Skills for technical skills (systems) and core competencies under another heading like "Competencies" but not allowed. We'll stick to allowed headings. Thus Skills: list of core competencies. Benefits: housing stipend $1,000, Annual Incentive Program (AIP) mention. Pay: salary range $20/hour, Pay Grade 99 Hourly. Schedule: shift assignment details and Monday-Friday no weekends. We must not include Travel Required as a section; it's not a benefit but maybe mention under Benefits? It's not a benefit; it's a requirement. Could be omitted? The instruction says preserve ALL substantive information. Travel required is substantive. Where to put? Could be under Requirements or maybe under Schedule? It's not schedule. Could be under Requirements as additional requirement. Let's add a bullet under Requirements: "Travel required may fluctuate by business need." That is substantive. Also note: "Position closes December 4 at 11:59 p.m. Central Time." That's application deadline; we should remove application instructions? The instruction says remove application instructions. The closing date is part of application instructions? It's a deadline; maybe considered application instruction. The instruction says remove application instructions. So we should omit the closing date line. Also remove location? The location is Norfolk Customer Care Center in Norfolk, Nebraska. That's substantive? It's location of job. Should we keep? The instruction says preserve ALL substantive information; location is substantive. But we don't have a heading for location; we could include in About the role paragraph maybe. The posting says "located at Norfolk Customer Care Center in Norfolk, Nebraska." We can include that in About the role. Also "This position will report to the Customer Services Lead." That's substantive; could be under About the role or Responsibilities? Probably under About the role. Also "Shift assingment will be adjusted to 4:00pm-12:00am for the remainder of the internship." Note typo "assingment". We'll keep as is. Also "Work schedule will be Monday - Friday with no weekends." Now we need to ensure we don't include boilerplate: EEO, accommodation request, etc. Now craft HTML. We'll start with

    About the role

    then

    containing: "This is a temporary entry-level customer care position. Incumbent assumes primary accountability for customer relationships by assisting customers with after normal business hours with inquiries, requests, and outage calls. This position is located at the Norfolk Customer Care Center in Norfolk, Nebraska and reports to the Customer Services Lead." Make sure to keep the exact phrasing? We can combine but must preserve all substantive info. We'll include all pieces. Next

    Responsibilities

    then
    • ... etc. Next

      Requirements

      then

      for education/experience plus travel required bullet? Could be

      for education then

      for travel? Travel is a single line; could be

      . We'll include as a sentence. Next

      Qualifications

      then

      for keyboarding, test, professional manner. Next

      Skills

      then
      • for each core competency. Next

        Benefits

        then

        for housing stipend and AIP. Next

        Pay

        then

        for salary range and pay grade. Next

        Schedule

        then

        for shift details and Monday-Friday. Check for any repeated info: Ensure we didn't miss anything: The internship/training must be in the student's field of study (in Requirements). College credit may apply (in Requirements). Excellent keyboarding skills etc (Qualifications). Provide excellent customer service etc (Responsibilities). Ensure integrity etc (Responsibilities). Effectively use NPPD systems such as SOS, CISCO phone system, and SharePoint (Responsibilities). Follow NPPD safety processes and procedures (Responsibilities). Accountable for other duties as assigned (Responsibilities). Core Competencies list (Skills). Salary Information: competitive starting salary, AIP, Pay Grade - 99 Hourly Typical Pay Grade Starting Salary Range: $20.00/hour, Interns eligible for $1,000 housing stipend. Travel Required: Travel required may fluctuate by business need. (We put travel under Requirements). Also note: "Successful applicants will be provided more information regarding the incentive program at the time of an interview." That's part of Benefits/AIP; we can include in Benefits paragraph. Also note: "If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District." That's boilerplate; remove. Also "Nebraska Public Power District is an Equal Opportunity Employer" remove. Now ensure we didn't include any filler like "commensurate with experience". Not present.