Customer Care Compliance Specialist

About the role

As a Customer Care Compliance Specialist at Paul Davis, you will conduct customer outreach and handle inbound calls from customers and team members, excelling at building rapport and trust. You will oversee office administrative operations, create systems for efficiency and accountability, and maintain corporate processes. Your role involves interfacing with adjusters, insurance companies, and Paul Davis Headquarters to ensure compliance and fidelity to the model. You will problem-solve and help people find solutions during their time of need, ensuring compliance with standards and regulations using internal office systems.

• Conduct regular audits and reviews to ensure compliance with industry standards and company policies.
• Identify and address any deviations from compliance protocols to keep the office compliant.

Responsibilities

• Improve the community by serving others.
• Bring restoration industry expertise while being eager to learn new things.
• Thrive in a fast-paced, high-energy atmosphere by bringing fun, creativity, and a "get it done" mentality.
• Handle various restoration projects such as water damage, fire damage, and mold remediation.
• Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
• Build and maintain strong relationships with clients to ensure satisfaction and repeat business.
• Resolve customer complaints in a timely and satisfactory manner.

Requirements

• Minimum of 5 years of industry experience in disaster mitigation, home restoration, or similar fields.
• Proven ability to manage all tasks efficiently and effectively.
• Dynamic problem solver with a relentless drive to crush goals.
• At least 5 years of experience providing exceptional customer service.

Skills

• Proficient in using XactAnalysis for tracking, reporting, and managing restoration projects.
• Experienced in utilizing DASH for workflow management, job tracking, and client communication.
• Familiarity with Symbility Solutions for claims management and processing.
• Organized, analytical administrative coordinator who thrives in a fast-paced environment.
• Strong interpersonal skills with a love for talking to people and building relationships.
• Enjoys problem-solving and helping people find solutions.
• Detail-oriented with a knack for completing tasks accurately.
• Comfortable with math (geometry) and working with numbers and measurements.
• Ability to review data and deductively identify missing information.
• Proactive and assertive personality.
• Enjoys creating and following systems while helping others do the same.
• Compassionate and enjoys taking care of others.
• Professional appearance and courteous manner.

Some college or a B.A. is preferred.

Pay

$20.00 - $24.00 per hour

About the company

Two Eagles Restoration is a full-service property restoration, environmental remediation, and reconstruction company serving homeowners and businesses throughout the Greater Los Angeles area. We specialize in water damage mitigation, mold remediation, fire and smoke restoration, environmental cleaning, and complete reconstruction services. Our team responds quickly when disaster strikes, helping clients stabilize their properties, prevent further damage, and restore what matters most.

Founded on the principles of service, integrity, and craftsmanship, Two Eagles Restoration provides a personalized and responsive approach to restoration. We understand that property damage disrupts lives, and we guide clients through every step of the recovery process with clear communication, technical expertise, and extraordinary care. Our reputation is built on professionalism, accountability, and a commitment to delivering exceptional results.

Vision

To be the most trusted restoration company in Southern California by delivering extraordinary care, exceptional craftsmanship, and unwavering support to people during life's most challenging moments.

Values

• Deliver What We Promise
• Lead With Integrity
• Put People First
• Communicate Clearly
• Pursue Excellence
• Practice Continuous Improvement

Mission

To protect properties, restore environments, and rebuild lives through expert restoration services, while creating opportunities for great people to grow, serve, and deliver best-in-class results for every customer we help.