Customer Care & Collections Specialist - Property Management

Responsibilities

• Manage incoming calls, emails, and written correspondence in a professional and timely manner
• Support residents by providing accurate information, answering questions, and resolving concerns related to leases, policies, payments, and community operations
• Afford residents with understanding lease terms, charges, payment options, and account balances
• Handle resident collections efforts, including:
• Contacting residents regarding past due balances
• Cooking payment arrangements
• Following up on delinquent accounts
• Documenting collection activity
• Aiding with notices and account communication in accordance with company policies and applicable laws
• Work collaboratively with onsite teams to resolve resident account issues and improve collections performance
• Follow up on service-related concerns to ensure resident satisfaction and timely resolution
• Maintain accurate records and provide monthly reporting to leadership regarding resident interactions, trends, and collections activity
• Deliver a high level of customer service while maintaining professionalism and empathy during difficult conversations
• Support company goals related to resident retention, customer satisfaction, and delinquency reduction

Requirements

• Previous experience in property management, leasing, collections, or customer service preferred
• Knowledge of apartment leasing and resident relations is highly desirable
• Strong communication, conflict resolution, and problem-solving skills
• Ability to handle sensitive conversations professionally and confidently
• Organized and detail-oriented with the ability to manage multiple priorities
• Proficient in Microsoft Office and property management software

Qualifications

• Bilingual candidates are encouraged to apply, but bilingual ability is not required

Benefits

• Generous paid time off (PTO)
• Multiple medical plan options
• Dental and vision coverage
• 401(k) with company match
• Opportunities for growth and advancement within a rapidly growing organization