Customer Care Coach

About the role

We're building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth.

Responsibilities

• Working one-on-one with individuals throughout the day
• Guiding participants through scheduled sessions using specialized program tools and technology (training provided)
• Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building
• Preparing daily plans to help participants get the most value from each session
• Tracking progress and updating internal records so the team stays aligned

Requirements

• 2+ years of full-time professional experience demonstrating reliability and strong work ethic
• Strong interpersonal skills with a naturally positive, people-focused attitude
• Clear communication skills both in person and in writing
• Ability to remain calm and supportive in fast-paced environments
• Willingness to learn, grow, and accept feedback
• Authorization to work in the United States

Qualifications

No specialized background required — we'll train you. If you have 2+ years of professional work experience, a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit.

Benefits

• 90% employer-paid medical, dental, and vision coverage
• 10 PTO days (15 after the first year) + 10 paid holidays each year
• 401(k) retirement program

Pay

Commensurate with experience, starting at $25-$30/hr + quarterly performance based bonuses.

Schedule

Full-time, flexible schedule to accommodate individual needs.

Skills

N/A

Benefits

• 90% employer-paid medical, dental, and vision coverage
• 10 PTO days (15 after the first year) + 10 paid holidays each year
• 401(k) retirement program

Who We Are

Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people-first mindset to create experiences that truly make a difference. By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress.

Equal Opportunity Employer

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly. Serenity is an equal opportunity employer.