Customer Care Coach

About the role

Join Serenity, a company dedicated to supporting personal growth and well-being. We're looking for Customer Care Coaches who can connect with others and create positive, supportive environments without requiring a specialized background.

Responsibilities

• Work one-on-one with individuals throughout the day
• Guide participants through scheduled sessions using specialized program tools and technology (training provided)
• Help individuals stay motivated and engaged through practices like journaling, gratitude exercises, goal setting, and habit-building
• Create daily plans to maximize participant value from each session
• Track progress and update internal records to keep the team aligned
• Build a calm, welcoming environment where people feel comfortable and supported

Requirements

• 2+ years of full-time professional experience demonstrating reliability and strong work ethic
• Natural interpersonal skills with a positive, people-focused attitude
• Clear communication skills both in person and in writing
• Ability to remain calm and supportive in fast-paced environments
• Willingness to learn, grow, and accept feedback
• Authorization to work in the United States

Qualifications

No specific qualifications are required beyond the experience and skills listed above.

Skills

• Strong interpersonal skills
• Positive attitude
• Clear communication skills
• Ability to remain calm and supportive
• Willingness to learn and grow

Benefits

• 90% employer-paid medical, dental, and vision coverage
• 10 PTO days (15 after the first year) + 10 paid holidays each year
• 401(k) retirement program

Pay

$23-$30/hr + quarterly performance based bonuses

Schedule

Full-time position