Customer Care Coach

About the role

Join Serenity, a company dedicated to helping people feel encouraged, confident, and empowered in their personal growth. We're looking for Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments.

Responsibilities

• Work closely with individuals participating in structured sessions designed to support personal progress and well-being.
• Guide participants through scheduled sessions using specialized program tools and technology (training provided).
• Help individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building.
• Create daily plans to help participants get the most value from each session.
• Track progress and update internal records so the team stays aligned.
• Create a calm, welcoming environment where people feel comfortable and supported.

Requirements

• 2+ years of full-time professional experience demonstrating reliability and strong work ethic.
• Strong interpersonal skills with a naturally positive, people-focused attitude.
• Clear communication skills both in person and in writing.
• Ability to remain calm and supportive in fast-paced environments.
• Willingness to learn, grow, and accept feedback.
• Authorization to work in the United States.

Qualifications

No specialized background required — we'll train you. Bring the attitude and experience, and we'll provide the training.

Skills

• Positive attitude and natural people focus.
• Strong communication skills.
• Ability to remain calm and supportive in fast-paced environments.
• Willingness to learn and grow.

Benefits

• 90% employer-paid medical, dental, and vision coverage.
• 10 PTO days (15 after the first year) + 10 paid holidays each year.
• 401(k) retirement program.