Customer Care Associate

About The Company Jerry.ai is an innovative technology company dedicated to transforming the way consumers manage their physical assets such as cars, homes, motorcycles, and RVs. Recognizing that ownership experiences are often fragmented, complicated, and outdated, Jerry.ai aims to simplify and enhance these experiences through cutting-edge AI-powered solutions. Since its inception in 2019, the company has rapidly grown to become one of the top three insurance brokers in the United States, serving over 5 million customers, raising more than $240 million in funding, and achieving profitability in 2024. Backed by prominent investors and Y Combinator, Jerry.ai boasts a talented team of industry leaders from companies like Nvidia, Meta, Amazon, and consulting giants such as McKinsey and Bain. The company fosters a dynamic, remote-first culture that emphasizes innovation, collaboration, and continuous learning. Recognized as a leading startup in fintech and insurtech, Jerry.ai is committed to redefining asset management and delivering exceptional customer experiences across multiple asset categories. About The Role We are seeking a dedicated and customer-focused individual to join our Customer Operations team at Jerry.ai. In this role, you will be the frontline representative responsible for delivering outstanding service to our policyholders. Your primary goal will be to assist customers with their insurance needs, address inquiries, process service requests, and provide expert guidance on our evolving platform. As a key member of our team, you will have the opportunity to influence customer satisfaction and contribute to product improvements by sharing valuable feedback. The role offers a fast-paced, high-energy environment where teamwork, problem-solving, and proactive communication are essential. Fully remote, this position provides flexible scheduling options and the chance to grow within a leading tech-driven insurance company that values innovation, ownership, and employee development. Qualifications Prior experience in customer service, sales, hospitality, or related fields (preferred but not required)Strong communication skills, both verbal and writtenExcellent problem-solving abilities and attention to detailGenuine friendly and positive attitude with a team-oriented mindsetStrong work ethic and reliabilityAbility to learn and navigate complex products and platformsReside in one of the eligible states or regions specified by the company (AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for full-time salaried; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly)Legal authorization to work in the specified regions Responsibilities Provide exceptional customer service by answering inbound calls and addressing policyholder inquiriesIdentify opportunities to enhance customer experience by proactively suggesting coverage options, discounts, or policy adjustmentsDeeply understand our insurance products and the platform to effectively guide customers through their needsResolve customer issues efficiently through problem-solving and clear communicationProcess service requests related to vehicles, drivers, lienholders, and policy documents accurately and timelyGather and relay customer feedback to contribute to product and service improvementsMaintain detailed and accurate records of customer interactions and transactionsStay updated on product changes, industry regulations, and company policies to provide accurate informationCollaborate with team members to meet departmental goals and uphold service standards Benefits Competitive hourly wage of $19.00 - $21.00 plus stock options (equity) in the companyComprehensive health, dental, and vision insurance coveragePaid time off, including vacation and parental leave401(k) plan with employer matching contributionsFully remote work environment with provided work equipmentFlexible scheduling options, including 4-day or 5-day workweeksOpportunities for career growth within a leading insurtech companySupport for obtaining necessary licensing, such as P&C insurance licensesInclusive and collaborative company culture emphasizing learning, ownership, and innovation Equal Opportunity Jerry.ai is an Equal Employment Opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or any other characteristic protected by applicable laws. We also provide reasonable accommodations for individuals with disabilities during the application process. If you require assistance or accommodations, please contact us at recruiting@jerry.ai. We welcome applications from all qualified candidates and are dedicated to fostering a workplace that reflects the diversity of our community.