Customer Care Associate

About Us

We are committed to manufacturing and selling the highest quality systems, utilizing modern techniques, and to our employees’ well-being and happiness.

Responsibilities

• Assist with daily sales transactions including coordinating and documenting fulfillment of inside/outside sales.
• Conduct customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests via telephone, email, written documents, and in-person interactions.
• Handle inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.
• Gather items for distribution, process materials per sales order requirements, package, ship, and receive business items and inventory.
• Perform administrative duties including generating customer orders within our CRM system.
• Assist with configuring, charging, and minor assembly of surveying products pre-sale.

Requirements

• High school diploma or GED required.
• Previous knowledge or experience in the survey and/or construction industry is a plus.
• Experience in data entry and general administration is preferred.
• Working knowledge of Microsoft Excel, Word, and Outlook.
• Basic computer proficiency (Word, Excel, etc.) and comfort with other computer systems including the internet and database programs.
• Familiarity with phone systems and a confident, consistent approach to customer contact.
• Detail-oriented with excellent customer service, organizational, and communication skills.
• Good near vision is required.
• Able to lift and move 50 lbs, with or without assistance.

Benefits

• Medical, vision, and dental health plans.
• Parental and bonding leave.
• Paid time off (PTO).
• 401(k) matching.
• Tuition reimbursement.
• 9 annual paid holidays.
• 1-2 free company events every summer.
• Employee Assistance Program (EAP).
• Flexibility in start/stop time for most positions.
• Profit sharing and more.