Customer Care Associate

About Our Client:The organization operates in the life insurance sector, providing essential services to policyholders, agents, and beneficiaries. It addresses common challenges in insurance customer care by offering specialized support for life and annuity products. The organization emphasizes remote work and maintains stringent standards to ensure effective and secure customer service delivery. About the Opportunity:The CUSTOMER CARE ASSOCIATE role focuses on delivering front-line support to life insurance policyholders, agents, and internal teams. This position is critical for ensuring customer satisfaction by managing inquiries, processing transactions, and resolving issues related to life and annuity policies. The role contributes by maintaining high service standards and supporting operational efficiency within the organization. Responsibilities:Provide customer care to life insurance policyholders, agents, and beneficiariesHandle 75 to 100 calls daily concerning policy information, payments, and claimsEnsure customer satisfaction and meet service metricsMaintain detailed knowledge of life insurance products and servicesProcess transactions including policy updates, beneficiary changes, and premium adjustmentsReview documents for completeness and regulatory complianceConduct information searches and resolve routine inquiriesEscalate complex cases as necessaryRecord customer interactions accurately and maintain data integrityCollaborate with internal teams to improve customer experienceAdhere to service-level agreements and quality standardsAnalyze and validate transactions according to guidelines Requirements:Minimum one year of remote customer service experience in a call center environmentOne year experience understanding call center KPIsExperience multitasking with multiple Microsoft Windows applicationsMinimum high school diploma or GEDKnowledge of life insurance and annuity productsStrong communication skills, both written and verbalAttention to detail and ability to identify data inconsistenciesAbility to troubleshoot routine operational issuesProficiency with customer service systems and data entry toolsMust reside in the continental United StatesMust have a working device for two-factor authenticationMust pass drug screening, background check, education check, and employment verification Pay Range and Compensation Package:Pay for this role is $20.00 per hour Benefits & Perks:Medical, dental, and vision insurance with employer contributionsFlexible spending or health savings accountLife and AD&D insuranceShort- and long-term disability coveragePaid time offEmployee assistance programParticipation in a 401(k) with company matchAdditional voluntary or legally required benefits Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.