Customer Care Associate

Responsibilities

• Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
• On warranty repairs, ensure all building codes and Meritage Home standards of quality are met.
• Resolve quality control issues as they arise.
• Participate in the 10-step AVID-Customer Satisfaction process in assigned communities.
• Assist as time permits with the inspection process, including conducting walk-through inspections and other scheduled inspections with the homeowner.
• Manage customer expectations during the construction process through the homeowner orientation.
• Interact daily with various departments of the company, subcontractors, homebuyers, homeowners, and city inspectors.
• Manage assigned warranty claims in an organized and methodical manner.
• Manage paperwork flow to include updating reports and tracking customer sign-offs.
• Manage warranty reports to assure prompt, professional service to homeowners.
• Interact with customers and interpret warranty claims versus the Meritage warranty manual.

Qualifications

• A high school diploma or equivalent is required.
• Course work or degree in Construction Management preferred.
• At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
• Advanced training in one or more trades within the residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes, and the Register of Contractors Standards (ROC).
• Must be able to read blueprints to maintain quality control and inspect all aspects of construction, including framing, stucco installations, electrical, plumbing, etc.
• Working knowledge of Microsoft Word and Excel; knowledge of Hyphen a plus.
• Ability to operate an automobile, have a valid state driver’s license, and personal vehicle liability insurance coverage to meet the standard set by Meritage Homes.

Overview

Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers and bringing their authentic selves every day to be part of an inclusive organization.

Meritage was certified a Great Place To Work for a second year in a row and is currently ranked on Fortune’s Best Workplaces listings in the categories of Construction, Women, and Parents. With a 40-year history, Meritage has delivered over 200,000 homes and is known for its distinctive style, quality construction, and award-winning customer experience.

We seek self-starters who want to help our organization grow by providing new and innovative ideas.