Customer Care Associate

Since 1976, Furniture Mart USA has been more than just a furniture retailer, it’s a place where people come to build careers, not just jobs. We believe in hiring great people and giving them the tools to grow, thrive, and make a difference. If you're passionate about helping others transform their house into a home, you’ll feel right at home here too. Join a team that’s built on trust, teamwork, and a shared commitment to excellence. Whether you're just starting out or looking to take your career to the next level, Furniture Mart USA is where your future begins. Our mission is simple: Transform houses into homes, employees into family, and customers into friends. If you share our vision and values, we invite you to join our team. Starting Wage: $20/hour Summary Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. No sales or collections involved! Full-Time (40 hrs/wk): Monday - Friday 9AM - 6PM, and every other Saturday 9AM - 6PMAnswer incoming calls from customersOrder parts for our customers, stores, and warehousesSchedule sales orders, exchanges, credit memo's, and in-home repairsFollow-up with customersProcess cancellations & reschedule deliveriesContact customers to schedule furniture deliveries Requirements/Qualifications Upon job offer, must be able to pass a background check prior to starting employmentComputer and telephone experience requiredAbility to listen and effectively resolve problemsAbility to act calmly under stressful conditionsExhibit excellent verbal communication and listening skillsPossess customer-satisfaction focus with excellent customer service and interpersonal skills Benefits: What’s in It for You? As a full-time member of our Furniture Mart USA family, you will enjoy: Paid TrainingFull benefits package: Medical, Dental, Vision, Life, Disability, Paid Time Off, and more401(k) with employer matchBig employee & family discounts on furniture and mattresses Furniture Mart USA is an Equal Opportunity Employer #hc264735