Customer Care Agent - Relocate to Warroad, MN

Job Overview

Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day. Plus, receive a $1,500 sign-on bonus when you join our team!

About the Role

Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support. Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training. Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards. Support onboarding for new dealers and partners, facilitating account setup and initial training.

Responsibilities

• Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
• Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
• Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
• Support onboarding for new dealers and partners, facilitating account setup and initial training.

Requirements

• 2+ years in a customer-facing role.
• Experience using CRM systems like Salesforce to manage customer interactions.
• A track record of resolving customer issues efficiently while maintaining strong relationships.
• Proven team collaboration skills.
• Comfort mentoring others and sharing expertise across teams.

Qualifications

• Familiarity with building materials, construction, or manufacturing industries.
• Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
• Strong organizational and project management skills.
• Associate degree or higher preferred, or equivalent experience.

Skills

• Excellent communication and problem-solving skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Strong customer service orientation.
• Proficiency in Microsoft Office Suite.

Benefits

• Health insurance.
• Paid holidays.
• Paid parental leave.
• 401(k) retirement savings match.
• Better Living Day (paid day off).
• Annual profit sharing.
• Organized volunteer opportunities.
• Financial support from colleagues and the Marvin family during personal hardships.

Pay

$23.00 - $29.00 per hour, pay based on experience.

Schedule

Hourly schedule, details available upon application.