Customer Care Agent

About the Role

A Varsity Spirit Customer Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced environment.

Responsibilities

• Process customer calls with an EPIC APPROACH: Etiquette at all times, Proper procedure, Initiates problem solving, and Closure/follow up, depending on the nature of the call.
• Utilize team approach throughout conversation referencing co-working agents, sales force, and other departments, to ensure customer needs are met regarding our product and services we offer to our customer base.
• Mail out catalogs and swatches daily.
• Answer customer service emails.
• Special project involvement.
• Proficient keyboarding skill.
• Ability to multitask in a high pace environment.
• Cross training with accounting and sales support.
• Reception coverage.

Qualifications

Knowledge/Skills/Abilities:

• Maintain a positive, encouraging attitude at all times.
• Excellent verbal and written communication.
• Task-oriented and self-motivated.

Systems/Applications:

• Contact Center Management (phone system)
• Salesforce (CRM)
• OMS (Order Management System)
• AS400
• JDEdwards
• Microsoft Office (Excel, Word, etc.)

Education/Experience:

• Associates Degree in Public Relations, Marketing, or English or equivalent.
• Prior experience demonstrating success in a Customer Service oriented position.

Physical Requirements:

• Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

• Onsite – Monday through Friday
• Location: Memphis, Tennessee Headquarters – 711 N Front Street
• Work hours: 8 am – 5 pm CST

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution / FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment