Customer Care Advocate- Part Time

About the Role

As a Customer Care Advocate, you'll serve as the final checkpoint before client applications are submitted for approval. Your attention to detail ensures every form is complete, accurate, and ready to go—helping clients get the coverage they need without delays.

Responsibilities

• Review submitted insurance applications for accuracy and completeness
• Flag errors or missing information and follow up with relevant teams
• Take incoming phone calls and process credit card payments from current policyholders
• Maintain high levels of consistency, accuracy, and confidentiality
• Collaborate with teammates and support a quality-first culture

Requirements

• Strong attention to detail and accuracy
• Dependable, self-motivated, and organized
• Excellent written communication and follow-up skills
• Comfortable with repetitive tasks and autonomous work
• Basic computer skills, including Microsoft Office

Qualifications

• Prior auditing or quality control experience is a plus (not required)

Pay

$17.00/hour

Benefits

• 401(k) with company match
• Paid time off
• Ongoing training, development, and advancement opportunities
• Annual company events—families welcome
• Team-centric, upbeat environment that celebrates wins

Schedule

Part-time, 20–25 hours expected each week. 5-hour shift, Monday to Friday.

Work Location: In-person at the Wentzville, MO office.