Customer Care Advocate II

About the role

Work Model: This role can be performed remotely from an approved location, with flexibility based on business needs and applicable requirements.

Brief Description: The Customer Service Representative II is responsible for managing assigned key customer accounts and market segment activities, ensuring accurate order processing, effective issue resolution, and seamless coordination with internal teams. This role serves as a primary customer interface, supporting account administration, maintaining critical customer data, and leveraging product and ERP system knowledge to meet or exceed customer satisfaction objectives while supporting overall operational effectiveness.

About Regal Rexnord: Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business, Management, Supply Chain, or a related discipline is a plus but not required.
• Equivalent combination of education and relevant customer service or operations experience will be considered.

Requirements

• 3–5 years of hands‑on experience in a customer service, order management, account support, or related role within a manufacturing, distribution, or logistics environment.
• Demonstrated experience managing customer orders end‑to‑end, including order entry, tracking, issue resolution, and customer communication.
• Proven ability to support key or complex customer accounts, with exposure to varying order volumes, schedules, and service requirements.
• Proficient in Microsoft suite skills and basic internet searching.
• Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a ‘U.S. Person