Customer Advocate II

About the role

Spare Parts Specialist responsible for handling customer and internal inquiries regarding order status, product information, account status, pricing, and service; utilizing SAP to route shipping invoices and controlled documents, maintaining records for insurance; performing filing, typing, and standard transactions in the UGA business system; communicating with European sister‑company representatives, brokerage vendors, customs, and internal UGA staff; and providing vacation relief for other team members.

Responsibilities

• Receive calls and emails from customers and internal employees to answer inquiries about order status, product information, account status, pricing, product or service.
• Utilize SAP to route shipping invoices and controlled documents and maintain records for insurance purposes.
• Perform filing, typing, and standard transactions using the current UGA business system.
• Communicate with European sister‑company representatives, brokerage vendors, customs, and internal UGA staff.
• Provide vacation relief for other Spare Parts team members.

Requirements

• High school diploma or GED and 2‑3 years of position‑related experience.
• Basic to intermediate typing and computer skills (Microsoft Office, data processing).
• Experience in customer relations using professional written and verbal communication.
• Basic to intermediate math and problem‑solving skills.
• Ability to work in a fast‑paced, team environment.
• Ability to follow standard written and verbal instructions such as bills of materials and shipping documents (or equivalent).
• Basic knowledge of inventory management techniques.
• Ability to read drawings and prints.
• Ability to work effectively in a noisy environment.
• Ability to multi‑task and maintain an organized work station.
• May be exposed to dust and moving machine parts.
• No supervisory responsibilities for this position.

Qualifications

• Knowledge of customs and international shipping procedures and regulations.
• Customer relations and customer interaction experience.
• Previous experience with the UGA business system or equivalent for basic process transactions.
• Bi‑lingual (English/German and/or English/Spanish preferred).

Skills

• Job Knowledge
• Initiative
• Decision Making
• Problem Solving
• Adaptability
• Time Management and Productivity
• Quality
• Communication
• Customer Service
• Results Driven