Customer Care Account Representative - TEMP-to-PERM

Responsibilities

• Provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts as required.
• Develop and improve the focus of customer relationship management with both internal and external customers.
• Support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues.
• Perform all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements.
• Aid customers in selecting product that best suits the application and identify potential sales opportunities.
• Handle all telephone, fax or email inquiries relating to freight, product application, or billing issues for primary accounts and other accounts as required.
• Analyze and resolve customer requests, inquiries or problems by utilizing established procedures.
• Identify and report all instances of customer problems, potential sales leads and system deficiencies to Supervisor and Sales Representative and / or Sales Management.
• Prevent and /or resolve any billing disputes ensuring improved efficiencies.
• Adhere to all company policies, procedures and best practices of all order cycle activities.
• Maintain current documentation and files as per established procedures and policies.
• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Service and the organization.
• Assist in various tasks, projects and responsibilities as assigned by a Customer Service Supervisor or Manager.
• Utilize the Quality Improvement Process to fulfill the responsibilities of the position and improve work processes.

Qualifications

• Bachelor's Degree a plus.
• Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project.
• Experience and understanding of Visual Basic language a plus.
• Minimum three years of customer service.
• Excellent communication skills and patience, professionalism, and courtesy when faced with an adverse situation.
• Project management skills a plus.
• Ability to be flexible in schedule and work occasional overtime.