Customer Business Manager (Facility Manager)

TekWissen Group is a workforce management provider throughout the USA and many other countries.

About the role

The Client Customer Business Manager (CBM) is the senior representative accountable for the overall performance of the on-site FM Team and Contract Deliverables. This individual ensures Customer Satisfaction and financial performance across a broad spectrum of services through the selection of qualified team members and their development, along with people-oriented management of resources. The CBM manages the continuous improvement process while meeting required metrics and successfully influencing required change, conformance, and governance.

Responsibilities

• Understand the contract terms and conditions and Customer expectations at a detailed level and take ownership for outcomes.
• Apply project management skills to manage construction activities, including reviewing drawings and specifications, participating in design meetings, providing best practices, commissioning, and conducting construction site evaluations and inspections.
• Review and proactively establish required procedures and train personnel to consistently meet and exceed Customer performance expectations in the safest and most cost-effective manner.
• Provide technical and management direction to maintenance management service contractors.
• Manage, direct, and schedule day-to-day and long-range activities to ensure all contract requirements and procedures of the site are properly implemented.
• Supervise staff, including hiring, promotions, recognition, discipline, and performance management.
• Plan, direct, and monitor performance objectives.
• Work closely with the Customer to ensure alignment with contract requirements and operational policies.
• Establish process performance metrics; track, analyze, and report performance in terms of quality, safety, costs, and Customer Satisfaction. Take corrective actions to bring about required change.
• Select and train all project employees and administer Client policies, procedures, and standards to ensure employees and vendors have the required technical and interpersonal skills.
• Provide timely and effective communications with all employee levels within the project, the Customer’s organization, and Client.
• Build strong win-win relationships, serve as a role model and mentor, and share process improvements and lessons learned with peers.
• Lead Customer meetings and oversee performance reviews for all on-site FM Team members and primary sub-contractors.
• Manage Contract Compliance requirements.
• Perform periodic planned and random site evaluation inspections to continuously monitor front-line performance.
• Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required.
• Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement.

Requirements

• Bachelor’s degree in Electrical or Mechanical Engineering or 10 years of equivalent experience in a Facility Management discipline.
• Ability to travel to assigned projects.
• Experience with directing, planning, developing, and implementing strategic and operational plans.
• Experience in management of multi-disciplinary teams and working groups.

Preferred Qualifications

• BOMA and/or IFMA designation (RPA/CFM).

Location: Merced, CA 95348
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite