Customer Business Manager

Employee Type: Full time
Location: WI – Works from Home
Work Location: Remote with travel up to 50%

Pay

$93,000 to $138,000 annually with additional bonus potential, based on experience and qualifications.

Benefits

• Medical, Dental, Vision
• 401(k) with company match
• Short-Term Disability / Long-Term Disability / AD&D / Life Insurance
• HSA and FSA
• Employee Assistance Program (EAP)
• Hospital indemnity and Accident Insurance
• Identity and Fraud Protection Plan
• Legal services
• Critical Illness coverage

Responsibilities

• Serve as the day-to-day customer relationship owner and primary contact for the customer buyer.
• Provide management and oversight to the Winland broker network where applicable.
• Proactively sell and customize the Winland value proposition for each customer.
• Own the accurate demand plan (forecasting) and address gaps to the Customer Annual Operating Plan (AOP).
• Drive all business inputs for the creation and delivery of the Customer AOP at a category level.
• Deliver the customer and region AOP.
• Develop customer and region sales and pricing initiatives aligned to Winland’s key business initiatives.
• Enhance and deliver Winland’s profitability goals at the customer/region level.
• Collaborate with Insights and Analytics to identify whitespace opportunities and develop annual plans to capture them.
• Partner with Winland’s commercialization team to identify innovation, packaging, and assortment opportunities for assigned customers and regions.
• Clearly communicate customer requests across the organization.
• Analyze customer data and identify actions to drive positive business performance for both Winland and the customer.
• Develop and execute the customer trade spend strategy.
• Work effectively within Winland’s Integrated Planning System (WIPS) to manage trade spend.
• Provide strategic and financial recommendations for bids, trade management, and total customer growth.
• Collaborate cross-functionally to facilitate customer plan delivery.
• Develop and execute bid strategy for optimal customer/Winland outcomes.
• Work with the Customer Data Specialist (CDS) to create and enter product opportunities into the Product Portfolio Management System (PPM), ensuring customer expectations are clearly defined.
• Deliver business improvements against customer-supplier scorecard metrics.
• Engage director/commercial leadership to support customer initiatives.
• Proactively identify opportunities to reduce or eliminate Damages, Distressed, or Donated products (DDD) and understand key drivers to mitigate future product obsolescence risk.

The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned as necessitated by business needs.

Requirements

• Bachelor’s degree in Business, Finance, or related field required.
• Minimum of 5 years of business experience in sales or a related field.
• Broker or Key Account Management experience with large or multiple accounts; ability to influence third-party partners to achieve profitable results.
• Category leadership experience.
• Ability to transform insights and analytics into customized strategic account plans to drive growth.
• Excellent oral, written, and interpersonal communication skills with effective relationship-building capabilities.
• Strong business analytical skills—ability to use data to drive product and pricing strategies and understand their impact on production forecasts.
• Solid financial acumen—understanding of P&L and price implications to optimize customer bid strategies and trade funding management.
• Fluency in Power BI, SAP, SharePoint, and MS Office (Word, Excel, PowerPoint).
• Strong customer interaction and negotiation skills.
• Demonstrated problem-solving ability, skilled at multitasking, prioritization, and communicating AOP performance to stakeholders at varying organizational levels.
• Strong cross-functional and team coordination/collaboration skills.
• Creative problem-solving abilities; resourcefulness to improve long-term customer relationships.
• Capable of building strong internal and external relationships to achieve desired customer outcomes.
• Ability to travel up to 50% of the time.