Customer Business Director (Onsite)

About the role

The Customer Business Director reports to the Regional Vice President, Customer Business – Asia Pacific and India Region. The selected individual will be responsible for direct customer relationships and key account management, including strategic leadership and sales in the region. This person will be responsible for leading the Customer Focus Team (CFT) in managing the full range of Pratt & Whitney sales and support services to commercial customers, including robust relationship development and account management, identifying market opportunities and establishing ongoing rapport with customers to grow business backlog and market share. The individual will meet frequently with current and prospective customers to manage relationships, gain and communicate insights into customer issues and requirements, and ensure customer awareness of P&W products and services. Expected to share vision, gain consensus and lead cross-functional CFT in support of all corresponding commercial initiatives. International/regional travel will be required.

Responsibilities

• Develop strong customer relationships at assigned accounts
• Establish, maintain and extend relationships with airframers, government and regulatory agencies, and other industry players to promote P&W CE products and services
• Provide customer leadership and strategy as the single-point expert on customer organization
• Collaborate effectively with P&W and global teams based in the assigned region

Qualifications You Must Have

• Bachelor's degree and 10 years of experience or an Advanced degree and 7 years of aerospace, commercial aerospace experience
• Contract negotiation and opportunity | project management skills
• Experience in external facing (customer and | or supplier) focused role
• Influential leadership experience in leading teams within a dynamic, cross functional organization

Qualifications We Prefer

• Sales experience
• P&W Products and Services knowledge
• Degree in Finance, Legal or STEM
• Effective interpersonal skills, relationship building and influencing abilities with internal and external customers
• Track record of attaining results through influence and collaboration
• Strong customer focus, industry knowledge, and demonstrated business acumen
• Experience delivering and communicating information at Executive levels (internally or externally)
• Experience in understanding commercial legal contracts, airline operations, economics & analysis preferred