Customer Service Coordinator (Onsite)

About the role

This role serves as a key point of contact for handling inquiries, dispatching work orders, and maintaining accurate service records. This position is part of the Facilities Management function, supporting a major telecommunications client. The team is responsible for delivering efficient, high-quality service coordination across multiple business units, ensuring operational continuity and customer satisfaction.

Responsibilities

• Respond to incoming service requests via phone, email, chat, and online systems related to facility issues
• Create and dispatch work orders to vendors for service completion
• Follow up with customers to ensure issues are resolved and satisfaction is achieved
• Maintain and update records in the Computerized Maintenance Management System (CMMS) and other tracking tools
• Communicate work order status and process updates clearly to customers
• Schedule conference rooms and coordinate audiovisual equipment requests
• Generate, review, and distribute customer service reports as required
• Assist with onboarding and training of new team members on systems and processes
• Provide informal guidance and support to team members as needed
• Perform additional duties as assigned

Requirements

• High School Diploma or GED required
• Minimum of 2 years of related experience; call center experience preferred
• Strong communication skills with the ability to understand, interpret, and respond to inquiries and complaints
• Ability to write routine correspondence and maintain accurate documentation
• Basic math skills, including calculating percentages
• Intermediate proficiency with Microsoft Office Suite
• Typing speed of approximately 45–50 WPM

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.