Customer Business Director

About the role

We are seeking a Customer Business Team Director to lead strategic business development in Hexcel's Commercial Growth business. This role is remote, ideally located near Salt Lake City, UT, or close to a major airport.

Responsibilities

• Build strategic relationships at the customer’s executive level
• Regularly connect to foster open communication and alignment of mutual goals
• Maintain positive customer relations at the appropriate levels with customer’s organization
• Set and communicate sales and growth strategies for assigned business segments (with new and existing customers)
• Establish negotiation strategy for the team and set priorities and budget allocations accordingly
• Work with team to build a pursuit pipeline and drive hunter philosophy for new business
• Analyze customer activity and forward-looking opportunities: adjust account load within team and recommend resource adjustments
• Identify potential higher level (multi market segments, multiple customer sites, global, etc.) Long Term Agreement (LTA) opportunities that leverage Hexcel technologies across multiple businesses, locations and/ or product lines
• Participate as needed in contract negotiations primarily in large, complex, multi-site, multi-product contracts
• Directly lead the most complex and strategically critical customer LTA’s
• Support team by removing barriers and driving action plans through the organization
• Delegate actions and empower team members in alignment with skill sets, experience and capabilities
• Coach and develop members of the team
• Provide timely feedback to team
• Develop a bench and upward opportunity for the team
• Manage and review progress and drive improvements
• Create an environment that embraces change and adopts innovation for improvements to the sales process

Qualifications

• Bachelor’s degree in business, aerospace, chemical or mechanical engineering from a four-year college or university is required
• 10+ years’ experience in sales in a technical field and a network in the aerospace composite materials community
• Sound technical understanding of composite materials; sales or related experience a must
• Strong communications, interpersonal, planning, organizational, negotiation, and decision-making skills
• Comprehensive business proposal writing experience preferred
• Ability to develop and lead negotiation strategies
• Aerospace market and composite materials experience preferred
• Advanced IT application skills (MS Office, ERP/MRP experience) including MS Word, Excel (advanced), PowerPoint, Teams and Experience using CRM software with a preference of Microsoft Dynamics 365
• Self-starter, motivated, hardworking, works well in team environment with a passion for seeking new opportunities and a results-oriented approach
• Ability to travel 50% of the time - domestic (mostly) and international