Customer Banking Specialist - Melton West

Working with us

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

What we do

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Requirements

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• The ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

Benefits

• Aboriginal &/or Torres Strait Islander people encouraged to apply

Pay

Retail Banking Services (RBS) offers competitive compensation and benefits packages tailored to individual performance and contribution.

Schedule

Monday 12pm-4pm, Wednesday 12pm-4pm, Thursday 12pm-4pm, Friday 12pm-4pm

Travel

You’ll be required to travel frequently to support multiple branches within the area, including Watergardens, Caroline Springs & Sunbury.

Application Instructions

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Contact Information

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